Ordering

Currently all orders are pre-orders. Expected lead times for new orders can be seen at the top of the page.

Placing an Order

You can add products to your shopping cart by browsing to the product page, selecting the quantity and options (if available) and then pressing 'Add to cart'.

You can view your cart by pressing the cart icon on the top-right of the page, where you can delete items or change the quantities. By clicking on 'Check out' or one of the payment methods you will be asked to fill in shipping and payment details after which you can complete the order.

Canceling an Order

If your order has been shipped already, please follow the instructions on the Warranty & Returns page.

If your order has not been shipped yet, you can request for it to be cancelled by contacting us through the Contact page. Please include your order number. You will receive a full refund.

Changing an Order

If your order has been shipped already, you cannot change the order anymore. Please follow the instructions on the Warranty & Returns page in case you want to return (part of) your order.

If your order has not been shipped yet, you can request for it to be changed by contacting us through the Contact page. Please include your order number and any changes you would like to make. You will either receive a refund for any items you have removed from your order, or you will receive an invoice with payment link if new items have been added. Your order will be shipped after you've paid the invoice.

Payment

The following payment methods can be selected during checkout:

• Credit Card (Visa, Mastercard, Maestro, American Express & UnionPay)
• Shop Pay
• Apple Pay
• Google Pay
• Bancontact (Belgium)
• iDEAL (the Netherlands)
• Sofort (Austria, Belgium, Germany, Italy, the Netherlands & Spain)
• PayPal
• Bank Deposit

In the case of bank deposit, you will receive further payment instructions after your order has been confirmed. Your order will be shipped after the full payment has been received, which can take a few days. Any transaction and currency conversion fees are your responsibility.

 

Shipping & Handling

Currently all orders are pre-orders. Expected lead times for new orders can be seen at the top of the page.

Products will be shipped from Hengelo, the Netherlands.

We will ship worldwide using shipping companies such as PostNL. For most destinations tracking codes will be provided.

Approximate shipping cost can be calculated in the shopping cart. Final shipping cost will be calculated at checkout and will depend on the weight and size of the order and the destination.

For reference, approximate shipping costs are shown below:

	0-500g	501-1000g	1001-2000g	2001-5000g
The Netherlands	€4.15	€4.15	€6.95	€6.95
European Union	€9.00	€9.90	€10.70	€18.50
Rest of Europe	€10.50	€12.50	€13.00	€26.50
Rest of World	€12.50	€20.20	€24.00	€42.00

 

Delivery times depend on factors out of our control, but below you can find the expected delivery times:

Destination	Expected delivery time (days)
The Netherlands	1
European Union	1-7
Rest of Europe	2-7
United States	4-9
Australia	6-12

In some cases, especially for far away or difficult to reach destinations it can take up to 25 days. See this document for the expected delivery times for PostNL.

We will only act on lost/delayed packages after 7 days or twice the expected delivery time, whichever is longer.

Customers outside of the European Union:

Import duties and/or taxes might be applied by your local customs office.

It is your responsibility to ensure that you can legally import any products sold on this site.